Download error issues
My download is black/blank/there is nothing there?
Your file is not blank or black.
We supply highest quality .PNG images which have a clear background. This means you could overlay one image on top of another to merge them without having to remove the white background which you get on a .JPEG image. PNG images are also better quality than a JPEG. WE DO NOT SUPPLY JPEGS.
Because you have an image that is black on a clear background (e.g a sentiment/greeting) you are simply seeing the black background of your computer showing through. If this happens it is usually because you are using the Windows Photo Viewer which has a black background. There is no way you can change this. BUT, you can download & install the previous Windows app instead which has a light background. We cannot provide technical support on this, but you can find all the help you need here:
I can't open images/error code 1004/no file association/there is no program/app associated with that file type (and similar messages)
After Windows or Adobe updates defaults can change.
Please follow these instructions here:
